Last updated: May 2026
Privacy Policy for The White Barn Pokolbin
This Privacy Policy outlines how The White Barn Pokolbin ("we," "our," or "us") collects, uses, discloses, and protects your personal information. We are committed to maintaining your privacy and safeguarding your personal information in accordance with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We only collect personal information that is reasonably necessary for our functions and activities. We may collect personal information when you engage with our services, including but not limited to:
- Contact details (name, email address, phone number, postal address)
- Event-related information (wedding or event date, guest count, special requests, dietary requirements or health information)
- Payment and billing information
- Communication history with us
- Information provided through website forms, surveys or feedback
We generally collect this information directly from you via our website, email, phone, or in person. We may also collect information from third parties such as wedding planners or your nominated contacts where permitted.
2. Use of Personal Information
We use your personal information for the following purposes:
- To provide and manage our wedding and event venue services
- To communicate with you regarding bookings, inquiries, and events
- To process payments and billing
- To improve our services and customer experience
- To send you marketing communications (only with your consent)
- To comply with legal and regulatory obligations
3. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees and contractors who need access to provide services
- Service providers and partners who assist us (e.g. payment processors, cloud storage providers, marketing platforms, photographers, and caterers)
- Professional advisers (e.g. accountants, lawyers)
- Legal authorities or government bodies when required by law
We do not sell your personal information. Some of our service providers may be located overseas (for example in the United States, Europe and other countries). We take reasonable steps to ensure that overseas recipients handle your information in accordance with the APPs.
4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes using secure systems, encryption where appropriate, access controls, and regular security reviews. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required.
5. Access, Correction and Complaints
You have the right to access the personal information we hold about you and to request its correction. We will respond to such requests within a reasonable time, usually 30 days.
If you have a complaint about how we have handled your personal information, please contact us using the details below. We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).
6. Anonymity and Pseudonymity
Wherever it is lawful and practicable, you have the option of interacting with us anonymously or using a pseudonym (for example, when making general website enquiries).
7. Cookies and Analytics
Our website uses cookies and similar technologies (including analytics tools such as Google Analytics) to collect data about your browsing behaviour, improve user experience, and analyse website usage. You can manage your cookie preferences through your browser settings. Some cookies are essential for the website to function properly.
8. Retention of Personal Information
We retain your personal information only for as long as it is needed for the purposes for which it was collected or as required by law (for example, tax and record-keeping obligations).
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be posted on our website with the effective date.
10. Contact Us
For any questions, concerns, requests for access/correction, or privacy complaints, please contact:
Email: admin@whitebarn.com.au
Phone: 0413 093 441
Postal: 290 Old North Rd, Pokolbin NSW 2320
This Privacy Policy was last updated in May 2026.